Frequently asked questions

Shopping

• I have trouble buying shoes online.

  Online shopping for shoes can be tricky. If you have any difficulty, please contact our Virtual Appointment during opening hours. A member of our team can guide you through our products directly from our atelier in Milan, bringing the in-store experience to you. We will be happy to answer all of your product, sizing and styling queries, as well as offer personalised recommendations.

• Where can I see your products in person?

  If you are in Milan, Italy, you are welcome to visit us in our Milanese atelier. You will also find us in a selection of concept stores worldwide — see the Around the World page.

• Is it safe to use my credit card?

  Your personal online security is very important to us — all transactions are secure and encrypted. We never store credit card information nor share customer details with third parties. We accept Visa, MasterCard, American Express, Visa Electron and Maestro.

• Can I pay via bank transfer?

  If you choose to pay using a bank transfer, we need to wait until your payment has been received before dispatching your order. It usually takes between 2 and 3 business days to receive the transfer — we suggest you send a copy of the confirmation to clients@adigaeta.com so that the order can be processed in a shorter time. Your order will be valid for 5 days.

• What is the size range available?

  A di GAETA shoes are available in Italian sizes. Styles range from size 35 to size 42. As sizes may be limited for individual products, please check availability for each item.

• Which size should I choose?

  A di GAETA shoes are true to size, however fit can vary between styles. On each product page you will find suggestions whether it is better to size up or down according to your feet. Always refer back to our Product Guide for more information.

• Do you offer gift cards?

  A di GAETA shoes are very personal, so it can be hard to choose for a friend or family member — an easy way out is to gift an A di GAETA gift card. Please contact us at clients@adigaeta.com to request one. We are happy to send it as a PDF or as a physical gift.

• If my order is a gift, can I add a personal message?

  You can personalise your order with an accompanying message. To do so, display the basket before proceeding to payment, indicate that your order is a gift and type your message in the box.

• Do you offer discount codes?

  At A di GAETA we embrace a distinctive approach, setting ourselves apart from brands that offer standard first-purchase discounts. Our discount policy is designed to reward our loyal customers rather than serve as an incentive for initial purchases. After your first purchase you’ll automatically become part of our community, and you’ll be among the first to receive special offers and occasional promotions through our newsletter.

• What do I do if an item is out of stock?

  To stay updated on when an item will be restocked, we suggest you sign up to our newsletter or contact a Virtual Appointment to ask for further information.

Orders

• Do I have to create an account to place an order?

  You do not need to create an account to make a purchase, but if you like what we do and would like to be a regular client, we suggest that you set up an account to enjoy its benefits, including saving your payment method, address and order history.

• Can I cancel my order once it has been placed?

  Yes — it is possible to cancel on the same day you placed the order, before it has been dispatched. Please contact us immediately at clients@adigaeta.com with your order number and request.

• Can I change an item in my final order?

  Unfortunately we are unable to change orders once they are finalised, but you can cancel your order and place it again with the correct items. Please inform us immediately so that we can act before dispatching.

• I have received a faulty item in my order. What should I do?

  If you receive an item that is not in perfect condition, please send us an email at clients@adigaeta.com with your order number and a picture of the faulty item. We will evaluate the image and get in touch with you as quickly as possible.

• Can I change my shipping address?

  Once your order is placed, we begin processing it. Please contact us immediately with your order number and we will try to change the address before dispatch. However, if your order has already left our offices, it is no longer possible to change the delivery address.

Delivery, exchanges & returns

• How long does it take to dispatch my order?

  Usually we dispatch orders within 1-2 business days. Please note we do not ship orders during the weekend and during Italian bank holidays. While our aim is to dispatch your order in the time frame indicated above, we do not take responsibility in the event that the delivery time is longer than indicated.

• How long does it take to receive my order?

  Within Italy and the EU, orders are usually delivered the next business day, whilst orders outside the EU usually take up to 2-4 business days to arrive. Delivery times are indicated from the day the order has been dispatched: you will be notified via email or text when the order leaves our offices.

• Are shipping costs included?

  A di GAETA offers complimentary standard shipping to the whole of Italy. Regrettably we do not cover costs to countries outside of Italy. International orders may incur additional customs or import duty charges depending on the destination country.

• Can I exchange an order for a different size?

  You can return any item for a direct exchange within fourteen (14) days of receiving your original order. Any item returned after the fourteen day period is not eligible for an exchange or refund. Exchanges are subject to stock availability.

• Can I exchange an order for a different product?

  Exchanges only apply to styles with identical price: you can exchange for the same colour in a different size, or the same style in a different colour. If you want to change it with another product, you will have to return the old one and place a new order.

• Can I return an order?

  In the unlikely event that you are unhappy with your purchase, we are happy to refund items returned within fourteen (14) days of delivery. Any returns received outside of the returns window will be refused or issued with a credit. A di GAETA is not eligible for complimentary returns, but we will take care of the entire return process for you and the cost of shipping will be deducted from your refund.

• When can I expect to receive my refund?

  We will issue your refund as soon as your package has been checked and registered in our offices. It may take up to 5 business days to issue refunds. It can take approximately 7 business days for the funds to show in your account.